The Public Apology Letter: 6 Brands That Nailed It
By Amanda Zantal-Wiener, March 9, 2017, 8:00 AM
There are some people who just refuse to sincerely apologize. My favorite example of this phenomenon is taken from a U.S. television franchise called "The Real Housewives," in which the cast members have become notorious for doling out feigned apologies. Instead of simply apologizing for hurting someone's feelings, for example, it's more common for them to say something like, "I'm sorry if your feelings were hurt."
That, my friends, is not how you say, "Sorry."
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So, Next Time You Mess Up......you know what to do.
Granted, admitting when you’re wrong is still anything but a simple task. And figuring out how you’re going to make it right isn’t a process that can take place overnight. But one thing you can do immediately is to admit your mistake. Ask for feedback. Be transparent. And remember -- “I’m sorry” can go a long way.
Team, this is something that we can start doing right away - with our clients, prospects and everyone with whom we work with.
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