Paul Cobban, COO, T&O @ DBS shares his insights on Innovation @ DBS with customer first at the centre of the strategy. The DBS Innovation Group headed by Neal Cross reports into Paul, along with the other two teams of CIT (Continuous Improvement Team) and InD (Insight & Design) . George Ng of the ID has shared his requirement. In this context, the following Forbes article is helpful -
http://www.forbes.com/sites/jasonbloomberg/2016/12/23/how-dbs-bank-became-the-best-digital-bank-in-the-world-by-becoming-invisible/
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